Exchange :: Payment

Quotes will be tailored to your project needs, vision and available resources. Karen works on a sliding scale dependent on the resources of the client (e.g. not for profit organisations > small businesses > well funded projects). Karen also does professional hour for professional hour trades when possible. Costs also vary depending on if the project requires a consultative or collaborative process. Karen is interested in being involved with individuals, organisation and business in the grant writing process if there is a need to apply for funding for a project. Please do not hesitate to ask for a free no obligation quote.

Charging Options

There are two ways Karen charges

    1. Quoting – this is when a job is described and Karen quotes an amount (based on the hours required to do the job). The quote is honoured whether the job is completed in more or less time than quoted.
    2. Hourly rate – this is when clients pay for the hours that Karen works on their job without a quote. It is possible to attach a minimum and maximum time to give a guide.
To get a free quote contact Karen

Karen provides mutually beneficial exchange and provides services where resources cannot be exchanged.

Discounts

You can receive 10% off for displaying Karen’s website on printed material.
Karen values word of mouth and regular customers, so if you recommend a person who mentions you, then you will receive 10% off your next job. If you have something great to say about what I do please tell everyone, if you have some negative feedback please tell me and I will rectify the situation.

 

Guarantee

Karen is committed to provide the highest quality service and is dedicated to providing a service that continues to improve and evolve. To achieve this, Karen is a good listener and willingly accepts and appreciates the generosity of constructive feedback from clients, participants and peers.

No fee will be charged if Karen’s final work does not reflect the written brief agreed on before work begins. This ensures Karen’s clients and workshop participants gain the best possible service.

Terms and conditions of Quotation and Sales

These are the terms and conditions of quotation and sale of all services supplied by Karen Batten, except as otherwise agreed to in writing. Most importantly, Karen Batten may use any Artwork/design for promotion and portfolio on the createtogether website. Karen will use an industry standard ‘designed by’ link to the client’s website, enhancing client Search Engine Optimisation. Karen Batten’s ‘designed by’ link will remain for the life of the design except by negotiation. If a design is not appropriate for Karen’s promotion please make that known.

General
1.    Quotations are valid for 6 months.
2.    If a client cancels or alters any part of the brief at any time after work has begun, additional costs or payment of work to date will be incurred.

Terms of Payment
3.    For quotations $1,000 and over the client shall make payment within the following terms:
a.    20% deposit on receipt of quotation approval;
b.    40% on design sign-off of website or print work;
c.    40% balance upon either of the following:

  1. if a website, when site is posted live or;
  2. if print work, for first job together: before finished work being handed to the client and/or forwarded to the nominated printer. For regular clients after finished work being handed to the client.
  3. if workshops, when delivery of last workshop and debrief has been completed.
  4. if the work has exceeded 6 months unless this was agreed upon in the original quote.

d.    All payments are to be made in full within 7 days of the date of invoice.

4.    For quotations under $1,000 the client shall make payment within the following terms:
a.    Unless otherwise negotiated, on first job together in full on receipt of approved quotation;
c.    Unless otherwise negotiated, for regular clients in full on receipt;

  1. if a website, after site is posted live or;
  2. if print work, after finished work being handed to the client.
  3. if workshops, when delivery of last workshop, feedback and debrief has been completed.
  4. if the work has exceeded 6 months unless this was agreed upon in the original quote.

d.    All payments are to be made in full within 7 days of the date of invoice.

5.    Payment shall be made by either electronic deposit, cash, cheque.

Copyright and Ownership
6.    All ideas, designs, concepts, artwork, compositions, symbols or logos prepared or developed by Karen Batten shall be the property of the client after final payment is received. A charge to burn DVD of artwork will apply.

7.    Karen Batten may use any Artwork/design for promotion and portfolio use and add an industry standard ‘designed by’ link to the client’s website, enhancing client Search Engine Optimisation. Karen Batten’s ‘designed by’ link will remain for the life of the design except by negotiation. If a design is not appropriate for Karen’s promotion please make that known.

Revisions and Supply of Content
8.    Unless otherwise negotiated, the client must supply text for their project in text file format at the start of the project as well as graphics (logos, images, etc.) to be used. Text should be as close as reasonably possible to final format, with accuracy of content, spelling and grammar checked and little or no formatting (includes text from previous websites). It is the client’s responsibility to ensure that all text is owned and generated by the client unless referenced.
9.    Images are also expected to be supplied before work begins, unless by prior negotiation or if using Karen Batten’s group image creation, photography or stock image services. Images should be supplied in the highest resolution electronic format possible, i.e. logos/images in original Illustrator/Photoshop format, or hi-res JPEG files (300 dpi). It is the client’s responsibility to ensure that all correct permissions have been sought and/or royalties paid for images used.
10.    Unless otherwise quoted or negotiated, projects over $1,000 include two rounds of changes or author’s revisions. Following two revisions per project, an additional hourly fee will be charged. For projects under $1,000 one round of changes are included, beyond which an additional hourly fee will be charged. Karen Batten will advise you and seek your agreement before proceeding with any work that will incur additional charges.

Project Duration and Client Response Time
11.    The client agrees to provide timely responses to Karen Batten after receiving status notifications, work for review or requests for information. The client shall have 60 days to respond to each draft/request for information submitted. If the client has failed to respond after 60 days, Karen Batten will deem the project on hold. At such time, the client shall pay all fees and expenses associated with the work performed. Unless otherwise negotiated, Karen Batten will happily work on the project again within 6 months or the negotiated time.

Karen uses visual art, print & web design with individuals and groups using a collaborative approach. This happens using dialogue, workshops and/or training to facilitate creation through to the final product.

Karen mainly works in Turrbal & Jagera Country (Brisbane).

Current Project

Colourise Festival 2017

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